Refund policy

 

Return and Refund Policy

At Pustak City, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy. Please review the details below.

Returns

  • Eligibility: Items must be returned within 2 days of delivery.
  • Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Non-Returnable Items: Certain items, such as gift cards and sale items, are not eligible for return.

Return Process

  1. Contact Us: To initiate a return, please contact us at contact@pustakcity.in or call us at +91 9970134190 within 2 days of receiving your order. Provide your order number and reason for the return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to send your item back to us.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days.
  • Shipping Fees: Please note that shipping fees are non-refundable.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at contact@pustakcity.in or call us at +91 9970134190.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@pustakcity.in or call us at +91 9970134190.

Contact Us

If you have any questions or concerns about our return and refund policy, please feel free to contact us at contact@pustakcity.in or call us at +91 9970134190. We are here to help!